Recently I have come across an error message – “Error retrieving information from server” – when trying to update an app on the Google Play Store from my Android phone. After a little research, I have found a solution to fix the issue. If you receive such an error message (for example, “Error retrieving information from server [RPC: S-5: AEC: 0]) when you trying to install or update an app from the Play Store, here is how to fix it.

Play Store Error Message


This kind of errors may be due to your device’s identity failure or your Google account information is not up to date. To solve the issue, try the following things.

– First, delete the Google Play Store data from your device. For that, go to Settings >Apps > Google Play Store >Clear Data & Clear Cache.

Play Store Settings

– Now, delete your Google account from your Android phone and add it again. For that, go to Settings – Accounts and sync. Tap your Gmail account and tap “remove account”.

– Once your account is removed, add your account again (Settings Account and Sync – Add Account and add in your Google account)

If above method not worked, try to update all your Google Account information (including your credit card information) by going to your Gmail (Google) account. It should work.


Previous articleCyanogenMod cLock Widget Gets Option For Editing Font and Icon Colors
Next articleSet or Change Default Apps in Android (How to)
Kannan is a computer and Android enthusiast, a blogger by passion and a tech freak. His always ready-to-help attitude, knowledge and hard work is what drives him.


  1. Thank you so much. I received this error after last android update, and this fixed it. Excellent instructions.

  2. Nice answers in return of this difficulty with genuine arguments and describing everything about that.

  3. Excellent post. I was checking continuously this blog and I’m impressed! Extremely helpful info specially the last part 🙂 I care for such info much. I was seeking this certain info for a long time. Thank you and best of luck.

Comments are closed.