Xiaomi regularly pushes new firmware update for its Mi, Redmi, and Poco series devices, and as usual, users will receive the update over the air (OTA). Some units will receive the update ahead of others, and others need to wait a few days or weeks, but you can also check the update manually by going to the system update menu. However, sometimes you will get can’t connect to the network error while checking for the update.

When you are checking for a new software update on your Xiaomi or Redmi phone, sometimes you may end up with the error message ‘Can’t connect to the network’. There are two reasons for this issue. Most often, this type of error is related to network connection (Wi-Fi or LTE connection), so first check connection and speed.

Fix can't connect to the network error on Xiaomi phones
Fix can’t connect to the network error on Xiaomi phones

If the internet connection is choppy on your phone, check the reason or reset the network settings by going to Settings > Network & Internet. If the network connection is OK on your device, but still getting the can’t connect to the network or couldn’t connect to the server error, then try the steps given below.

Fix for can’t connect to the network error on Xiaomi phone

To fix ‘can’t connect to the network’ error on Xiaomi phone when checking for the software update, follow the below steps.

  • Go to Settings > Manage apps > Show system apps > and tap on the Updater app.
  • Clear data and restart your phone.
  • It should resolve the network issue.

The new MIUI 11 stable update packs many exciting features. It features a minimalistic design and includes a new customizable AOD, floating calculator, new Mi doc viewer, Quick replies, Mint keyboard, dynamic sound effects, nature alarm tones, and more.

The latest Android security patch, bug fixes, and existing feature enhancements are also in the MIUI 11 update.

The upcoming MIUI 12 will bring many more usability features and visual enhancements to Xiaomi phones. The new Control Centre, new animation engine, floating windows, full-screen navigation gestures, Dark Mode 2.0, several privacy features, and Xiaomi Health are the best examples for the MIUI 12 update.

The first Global stable beta MIUI 12 firmware will be available from June 20120 for the Redmi K20 series and Mi 9 series devices. All other eligible Redmi, Mi, and Poco series devices will get the firmware in Q3 for 2020.

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Kannan is a computer and Android enthusiast, a blogger by passion and a tech freak. His always ready-to-help attitude, knowledge and hard work is what drives him.


  1. Followed the instructions, cleared Data and Cache and rebooted the phone but still the same problem “Couldn’t connect to the network”.

  2. The updater app is there, but the procedure may vary. Go to Settings > App > Manage apps > Show All apps > scroll down and tap on the Updater app.
    Clear data and restart your phone.

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