Home How to How to Reinstall Official Firmware on 2nd Gen Moto G (2014)

How to Reinstall Official Firmware on 2nd Gen Moto G (2014)

September 17, 2014

In this tutorial, we will be guiding you through the process of reinstalling official firmware on 2nd gen Moto G 2014 edition. We will show you how to restore original stock firmware on 2nd generation Moto G as well as lock its bootloader in case you have already unlocked it.

You might want to reinstall official firmware on Moto G for various reasons. For instance, after rooting and trying out few custom ROMs, if you want to unroot your Moto G, or if it stuck at boot loop after flashing a wrong ROM or whatever reasons your Moto G needs stock firmware.

2nd-gen-moto-g

For your information, the new Moto G (2014) has several improvements over its forerunner. Running on the latest Android 4.4.4 KitKat firmware, it now sports a 5-inch (720p x 1280p) HD display, 1GB RAM, 1.2 GHz Qualcomm Snapdragon 400 Quad-core processor, microSD slot, 8MP primary and 2MP secondary camera and 2070 mAh battery.

Disclaimer: Follow the guide carefully and at your own risk. We will not take any responsibility if anything went wrong. This guide is intended only for technically talented users.

Requirements:

1. Official firmware for 2nd Generation Moto G (XT1063 / XT1064 / XT1068 / XT1069). Download from the official site.

2. mfastboot kit v.2. Download from here or here

3. Download and install Motorola USB Drivers on your computer.

4. Enable USB Debugging on your Moto G 2014. To do so, go to Settings -> About and tap Build version 7 times. It will unlock the Developer options. Then, go to Settings -> Developer options and enable USB Debugging.

Contents

1 Instruction to Restore Stock Firmware on Moto G 2014
2 Troubleshooting:

Instruction to Restore Stock Firmware on Moto G 2014

1. Extract the downloaded firmware file to a folder.

2. Extract mfastboot-v2.zip and copy its content to the same folder where the extracted firmware files.

3. Reboot your Moto G into the Bootloader Mode. To do so, turn off your phone and then press and hold the Volume Down & Power buttons simultaneously for a few seconds.

4. Connect your phone to your PC via USB cable.

5. Now, launch a command window from inside the firmware folder (click shift key, right click and select open command window here option).

6. In the command window, issue the following commands one by one:

mfastboot.exe flash partition gpt.bin mfastboot.exe flash motoboot motoboot.img mfastboot.exe flash logo logo.bin mfastboot.exe flash boot boot.img mfastboot.exe flash recovery recovery.img mfastboot.exe flash system system.img_sparsechunk.0 mfastboot.exe flash system system.img_sparsechunk.1 mfastboot.exe flash system system.img_sparsechunk.2 mfastboot.exe flash modem NON-HLOS.bin mfastboot.exe erase modemst1 mfastboot.exe erase modemst2 mfastboot.exe flash fsg fsg.mbn mfastboot.exe erase cache mfastboot.exe erase userdata

7. Now, if you also want to lock your Moto G’s bootloader, issue the following command.

mfastboot.exe oem lock

8. And, finally, reboot your device by issuing the below command:

mfastboot.exe reboot

Your Moto G 2014 will reboot now. If not, follow the instruction given below.

Troubleshooting:

If your phone stuck at boot loop or unable to boot, turn off the device, go to Bootloader mode, launch command window and issue below commands:

mfastboot.exe erase cache mfastboot.exe erase userdata mfastboot.exe reboot

It will reboot your phone and you will have the stock firmware back on your 2nd Gen Moto G.Leave your views in the comment section below.

89 COMMENTS

Kannan February 7, 2017 At 8:21 am

It should work if you have proper adb and fastboot setup and original firmware for your device.
Tushar February 6, 2017 At 7:40 pm

Hi after i input the first command line:
mfastboot.exe flash partition gpt.bin
the command window reads waiting for device and nothing happens. i have tried unplugging and plugging my phone back in but it seems to make no difference help please Kannan sir..
Ashu Patel January 22, 2017 At 7:55 pm

Hi, did you get any solution for that, I have same problem
naseer August 3, 2016 At 10:10 am

I have done all procedure successfully but one problem that back camera is not working what should I do now. downgraded from marshmallow to KitKat.
suyash oswal August 2, 2016 At 7:12 pm

As i have flash moto g 2 and locjed bootloader they say that failed to validate system.image so what’sthe reason behind thia
Kannan July 11, 2016 At 10:33 am

Not all Moto G2 support bootloader unlock. Check your device for that (https://motorola-global-en-uk.custhelp.com/app/answers/detail/a_id/87215)
prathamesh July 10, 2016 At 11:07 am

I try dat minimal adb fastboot command and Motorola say your phone is not qualify for unlock what to do bro plz help
3A55940086118341#5A593232323537524D54004D6F746F4733000000#B9C186669FF7645C14AB7AF79B6DE31C572F0986#1B9EC40E00000000000000000
Kannan July 10, 2016 At 10:07 am

You need a unlock key from Motorola, which require your device id and imei number to unlock the bootloader.
prathamesh July 10, 2016 At 12:23 am

I had flash ma moto g3 xt1550 from bootloader ma phone is lock and when I write commas fastboot oem unlock den its say not supported or not found den I write all command and last one reboot den ma phone restat and say it phone did not start successfully and get the error message ‘failed to validate system image
Error – failed to pass validation, backup to fastboot
Faatboot reason – fail through from normal boot mode plz help
Kannan July 9, 2016 At 10:48 am

Without unlocking the bootloader, it is not possible to flash firmware manually.
prathamesh July 8, 2016 At 9:38 pm

I had reflash motog3 xt1550 by its not working my moto g3 bootloader is not unlocked plz send mi step step any reflash and custom Ron image how to get and install
Kannan July 8, 2016 At 7:34 am

You will need to reflash your phone back to stock firmware or flash TWRP and install a custom ROM image. Before do anything inside your phone, triple check everything.
prathamesh July 8, 2016 At 3:36 am

I tried rooting my moto g3 device 6.0.1 and it did not work too well. right now my phone is saying “start up failed : your device did not start up successfully.”
ap fastboot flash mode (secured)
failed to validate system image
error: failed to pass validation, backup to fastboot
fastboot reason: fall through from charger boot mode

how do i fix this? i do not live in india. Model no. xt1550 plz help kannan ma phone is not starting
Kannan June 26, 2016 At 1:13 pm

Are you flashed the original firmware? Download correct firmware for your model (search on XDA) and flash it. It will solve your issue
prasad June 24, 2016 At 4:59 pm

hello mr kannan ! i have followed all the steps as u gave but device is unable to start it becoming blank with bootloader msg then after screens starts blinking like that only, but not restarting. pls suggest me
Sulthan A June 7, 2016 At 5:08 pm

I installed everything as per instruction just one problem . no network is detected, even tough the sim card is detected it stays “no service” how to solve it my frnd?
ram May 20, 2016 At 5:28 pm

hi i followed the above procedure..same like you i have struck at logo..is there any solution.. please tell me
Kannan May 13, 2016 At 2:25 pm

Use contact address
vikas May 13, 2016 At 12:27 pm

give me your mail id
Kannan May 11, 2016 At 2:37 pm

To unlock your device you need to go to Motorola website (https://motorola-global-portal.custhelp.com/app/standalone/bootloader/unlock-your-device-a), but it will void your device warranty. As I have limitation, I can not give complete instruction here.
vikas May 10, 2016 At 5:30 pm

Hi kannan, i go to mobile repairer they says flash cannot be done because your phone is locked. firstly unlock then it will be flash. what i do?, I think i done wrong combination of keys. then i select recovery. on home screen load image ‘starting apps’. then restart and stuck at logo. again doing combination then recovery then dead green guy says ‘no command’. phone restart again and again. What is axact problem recovery or flash file or other?.
Kannan May 8, 2016 At 9:56 am

Just Google it, you will definitely get a solution. Otherwise mail me with exact problems
vikas May 7, 2016 At 4:22 pm

Hello sir, thank you reply. Pls can you send me mail what is the procedure it step by step. Can shop repairer solve this problem by doing software on mobile?
Kannan May 7, 2016 At 3:11 pm

It means you have not use the proper key combination to boot into recovery. Alternatively use the adb command to boot into recovery
vikas May 7, 2016 At 2:59 pm

my phone is moto g2 xt1068 kitkat 4.4.4
vikas May 7, 2016 At 2:52 pm

Sir, i tried recovery through fastboot then some happens and restart. it still stuck at logo. never pass it to home screen. again do steps but green guy shows says no command. it still stuck and restart. what i do. can i do something for it or i go to mobile repairer shop. Pls help me.
tribal head April 23, 2016 At 4:48 pm

same thing happnd to me
Kannan April 21, 2016 At 11:33 am

You may search on XDA
Kannan April 21, 2016 At 11:32 am

If you backed up the stock firmware using TWRP, you can restore it via TWRP. To flash the stock recovery, TWRP recovery is not required. You need to flash it via ADB. Gapps is not needed.
Sahil April 21, 2016 At 11:24 am

hi kannan,
i need your help on something about moto g 2014 retails version..i have cm13 installed in my phn and want to go back on stock 4.4.4 how can i directly flash the 4.4.4 firmware using twrp. and one more ques. is gapps needed in same ?
Anand April 20, 2016 At 6:35 pm

please tell the link where i can download the official firmware.it says error when i press the link in the steps
TijmenV March 21, 2016 At 1:50 am

Has anyone an idea how to repair this?
TijmenV March 21, 2016 At 1:49 am

my phone has no os says, it has 0% battery, is only enable to open fastboot (but when i select anything it shows the charge screen witch is stuck on 0%) and is not reconized by the pc (the wire works fine my brother uses it everyday)
devendra March 12, 2016 At 9:04 pm

I have rooted moto g 2 using kingroot. After switch off and when i did on then it show boot image is not verified what we have to do for on the phone.
Kannan February 19, 2016 At 4:43 pm

Simply unrooting and locking bootloader will not let you install OTA update on your Moto G. TYou have to follow other methods to update your Moto G to Marshmallow.
Imran Saifi February 18, 2016 At 1:30 am

mr. kannan sir i have indian moto g 2nd generation xt1068.with stock 5.0.2 lollipop on it. and i have rooted my phone and i have twrp custom recovery. i forgot to make backup of stock recovery and i have an ota update of 6.0 marshmallow. it is not installing after downloading it get stuck in recovery mode.. it doesnt update.. what should i do sir..
should i unroot it??
nd how to unroot and get stock recovery so i can update to 6.0 marshmallow ota.. sir please help me
silver2301 February 4, 2016 At 2:13 am

Mine too the rear camera is not working.
Kannan January 19, 2016 At 8:11 am

You cannot run these commands from your mobile. You need a computer with working ADB and fastboot driver installed
kishan kaushik January 18, 2016 At 4:16 pm

HOW TO RUN/APPLY THIS COMMAND ON MOBILE
James November 28, 2015 At 6:38 am

Hi after i input the first command line:

mfastboot.exe flash partition gpt.bin

the command window reads waiting for device and nothing happens. i have tried unplugging and plugging my phone back in but it seems to make no difference help please
Star October 16, 2015 At 9:58 pm

Hola, es que tengo mi cel motog XT1068 roteado con titan prime ROM y me salen las aplicaciones de supersu y otra, es android 5.0.2, quisiera saber si con este vídeo me desrotea MI MOTO G Y me devuelve a la ROM original, como si uno lo compra nuevo.
galo October 9, 2015 At 10:40 am

please i need help, my moto g 2014 xt1063 when i put de commands it just say “waiting for the device” and no more i have tried desintalling and reinstallind the drivers, reboot the cellphone and pc, and i cant enter to my cellphone because it stays in motorola logo, PLEASE HELP ME
Kannan September 24, 2015 At 8:49 am

Hi, Joshua, download correct stock firmware for your device from here (http://forum.xda-developers.com/moto-g-2014/development/original-motorola-firmware-collection-t3153533) and flash it as describe in the article above.
Joshua.F September 24, 2015 At 7:54 am

Hello Mr.Kannan
I am very new to this world of rooting my android device and such, so please bear with me.
I own a moto g2, i intended to install Cyanogen so i unlocked the bootloader. After unlocking it, i decided not to put Cyanogen and keep the original ROM.
Recently i saw an OTA update for the -Stage fright bug fix (something along those lines)- after the installation of the update my moto g2 intended to restarted as you would expect after updating. But however it has been stuck in the : “WARNING BOOTLOADER UNLOCKED etc…” screen ever since.
Recovery mode does not work since it just says ‘no command’
Factory reset does nothing except bring it back to the bootloader unlocked screen.
Please can you give me some advice and assistance.
If anyone else knows anything that can help me out i welcome it.
Thank you for your time.
Shirish September 16, 2015 At 4:32 pm

My Moto G2 is stuck at logo and does not boot up. Phone is rooted and I tried to upgrade s/w using OTA. Any solution for this?
BenG September 13, 2015 At 5:40 am

fastboot oem lock

It’s that simple 😛
Gopal August 16, 2015 At 3:00 pm

Thanks Bro, I will go through the processes and tell you the result.
Kannan August 16, 2015 At 11:51 am

To get OTA update you need to relock your bootloader.
Gopal August 16, 2015 At 12:18 am

Thanks brother for your reply…
Let, After i recover my stock recovery by TWRP recovery. Can I unroot it by SuperSu’ s Full unroot option in settings and get android OTA features.
Kannan August 13, 2015 At 8:30 pm

You can use Backup & Restore option to restore your stock ROM.
Gopal August 13, 2015 At 1:02 am

Brother I have rooted my moto g 2nd gen (xt 1068) and put cyanogen 12.1 in it. But now I want to roll back to android 5.0.2.
Before flashing cyanogen I made a backup of stock ROM using TWRP Recovery
Brother I want to ask you that can I restore the stock ROM again or it can brick my phone.
Please please reply by mail or post here.. Please reply I really needie.
Thanx..
Kannan July 16, 2015 At 8:42 pm

Once you unlock your Moto G 2014 officially, the command will not lock again (that was my experience)
Siddharth July 16, 2015 At 5:06 pm

Sir, I think there is a command to lock it.

mfastboot.exe oem lock

Won’t that work?
Siddharth July 16, 2015 At 5:03 pm

That not working……..
Here is the new link
https://docs.google.com/uc?id=0B4wmYm0bnkUAczZOckpBQkhuSms&export=download
Lakshya June 24, 2015 At 5:29 pm

Thanks a lot my friend, you saved me.. And BTW the firmware had sparsechunk.0, 1, 2, 3, 4… and it works .. thnx
Kannan June 8, 2015 At 1:26 pm

Most probably, because you cannot lock its bootloader once it is unlocked
Neo June 8, 2015 At 8:44 am

If I unroot my moto g 2nd gen after rooting. does my warranty still gets void? please do let me know.
aryan June 5, 2015 At 3:41 pm

man the official website is not opening pls tell another site.and if anyone could please tell the name of rom used in indian moto g 2nd gen
Vicky May 30, 2015 At 11:31 am

Official site is not opening
STEVENHOOD May 11, 2015 At 11:07 pm

what i have to do in case of

fail to validate sistem image
boot up failed

thanks regards
thangadurai April 28, 2015 At 6:47 pm

help me,the above links doesn’t seem to work,pls upload another link
Kannan March 30, 2015 At 12:11 pm

downloaded the correct firmware for your region and try
kartik March 29, 2015 At 8:25 pm

help me as i try to flash stock firmware of kitkat on my moto g2. from the first command i fet the massage preflash validiation fail error.
Ayush March 26, 2015 At 10:06 pm

How to lock bootloader in moto g2 in lollipop
plezzz help
Kannan March 22, 2015 At 8:09 pm

Use correct firmware. If not helped, restore your firmware
alejandro March 22, 2015 At 1:43 am

hola como estan ojala puedan ayudarme lo que ocurre es que mi motorola moto g 2014 cuando lo quiero encender me manda al menu fastfood y despues me marca error que dice failed to validate system image por favor ayudenme ya no se que hacer
MANALAN February 11, 2015 At 11:18 am

Mr. Kannan, I am unable to download the firmware from any of the above like. Can you please upload to Google drive ?
Kannan January 30, 2015 At 7:56 pm

Explain the real issue. You should be able to boot into recovery mode.
Joseph January 29, 2015 At 5:13 pm

Hello Mr. Kannan..

After going through your steps above (without reading the comment) I have come to serious problem of my phone just flushing and not able to boot at all!! Am afraid that it my not work any more!
Please would you help me how to recover it from that point!!! I tried to switch it off but it does not go off so i cant enter the bootloader

Urgent help will be appreciated!!
Anup January 29, 2015 At 8:56 am

Even that link is also not working. So please can you upload it to some google drive and give us the link over here?

Thanks in advance,
Kannan January 11, 2015 At 10:19 am

You can find factory image for Moto G Second Edition XT1068 at http://www.firmware-team.com/forumdisplay.php?f=14.
boniface pereira January 10, 2015 At 11:05 am

Hello, the official website doesn’t seem to work, non of the links are found.
can anyone please re-upload the official ROM for the XT1068.
Yogendra Singh December 24, 2014 At 9:02 am

the upper link for offical binary is not working.. pleae share another link
Ronnie December 20, 2014 At 11:34 pm

Yes even my rear camera is not being recognized after flashing the stock firmware..pls can somebody find a solution for this.?
nill December 2, 2014 At 11:00 am

i cant download the firmware from official website , website cant load , i am trying it more then a week, anyone can help?or any other mirror site?
Romulo Silva November 21, 2014 At 12:13 pm

After the stock installation, it seems the phone does not recognize the rear camera. Can anybody verify that or confirm if it is just mine like that?
Bijay November 20, 2014 At 1:25 am

Thanks! I recovered my device.!
Madhavan November 17, 2014 At 8:34 pm

on giving comand:
flash partition gpt.bin

“target max-sparse-size: 256MB
sending ‘partition’ (32 KB)…
OKAY [ 0.063s]
writing ‘partition’…
(bootloader) Preflash validation failed
FAILED (remote failure)”

Pls help me out
Alonzo November 13, 2014 At 7:39 am

Can someone please do a video
hashir November 12, 2014 At 12:38 am

not one by one select rule, follow the instruction given below.full command and pressed enter key, automatically your moto g installed

mfastboot.exe flash partition gpt.bin
mfastboot.exe flash motoboot motoboot.img
mfastboot.exe flash logo logo.bin
mfastboot.exe flash boot boot.img
mfastboot.exe flash recovery recovery.img
mfastboot.exe flash system system.img_sparsechunk.0
mfastboot.exe flash system system.img_sparsechunk.1
mfastboot.exe flash system system.img_sparsechunk.2
mfastboot.exe flash system system.img_sparsechunk.3
mfastboot.exe flash modem NON-HLOS.bin
mfastboot.exe erase modemst1
mfastboot.exe erase modemst2
mfastboot.exe flash fsg fsg.mbn
mfastboot.exe erase cache
mfastboot.exe erase userdata
mfastboot.exe reboot
Eduardo November 1, 2014 At 7:56 pm

I have an issue; my signal bar is empty and it says “no service”, have no phone either, any suggestions?
Kannan October 25, 2014 At 12:10 pm

Thanks for the correction!
Kannan October 25, 2014 At 12:09 pm

Thanks for the correction
Ashly October 25, 2014 At 12:04 pm

PLEASE CORRECT THE FOLLOWING
The firmware includes four ‘system.img_sparsechunk’.
So continue as following and it will work, otherwise one part is missed and you can’t go beyond boot logo

mfastboot.exe flash system system.img_sparsechunk.0
mfastboot.exe flash system system.img_sparsechunk.1
mfastboot.exe flash system system.img_sparsechunk.2
mfastboot.exe flash system system.img_sparsechunk.3
barry October 23, 2014 At 9:53 pm

and also the same message for recovery cmd line
barry October 23, 2014 At 9:51 pm

I have gone through the process again and when I enter mfastboot.exe flash boot boot.img cmd line I am getting the message ‘hab check failed for boot’. Any ideas??
barry October 23, 2014 At 9:40 pm

as with above, I am getting the ‘unlocked’ page loading then flashing on/off ect. Do you have any ideas??
vansh thakur October 18, 2014 At 2:04 pm

plzzz help
i did all the things in the right oder but its stuck in reboot…its just keep on flashing bootlocker unlocked images back and forth
pkzz help….fast …its serius
Archies September 20, 2014 At 11:15 am

Oye noob add this line also mfastboot.exe flash system system.img_sparsechunk.3 else cmd showing system vailde failed in firmware pachage there 3 img 0,1,2,3.