How to solve Hotspot Shield connection problem?

HotspotShieldYou may know what Hotspot Shield is. It is probably the most popular, free VPN service that secures and encrypts your online activities regardless of where you’re located.

You can check your mail, update Twitter, check up on your friends at Facebook or you can do anything online without being noticed by others.

However, on some machines you can’t connect Hotspot Shield because of some unknown reasons. Here is a simple solution by Patrick Soon, which may solve the problem.

  1. Install HotSpot Shield. After finishing the installation it will open the HotSpot Shield website in your browser. Copy this address from the Address bar of your browser and save it.
  2. If you get an error message stating that there is no connectivity, then follow as described below (for Windows XP).
  3. Go to: Control Panel – Network Connection – Local Area Connection – Properties
  4. In the General Tab un-check the box against Hotspot Shield Helper Driver and click Ok to save it.LAN-settings
  5. Close and reopen your web browser and copy and paste the address you previously saved in the address bar of your browser. Then press the refresh icon.Hotspot-shield-connection
  6. The Hotspot Shield Website will now open and assign you an I.P address i.e. it will connect you. It should now work normally as before.

Kannan is a computer and Android enthusiast, a blogger by passion and a tech freak. His always ready-to-help attitude, knowledge and hard work is what drives him.


  1. c

    Jun 6, 2017 at 10:31 pm

    So I had this problem for ages where hotspot shield was connected but in reality my ip had not changed at all. I finally realised what the problem was (with no help from their service. They literally gave me generic answers one can find on the website.).

    Go to your account on hotspotshield and make sure your device is registered/connected. I had just bought a new laptop and hadn’t deleted my old laptop as a device. After that my problems were solved and everything worked again!

  2. Farhad

    Oct 19, 2016 at 10:32 am

    i have windows 8 and the above info that you post, Local Area connection have no such option, Hotspot option please guide me what to do?


  3. mats

    Feb 11, 2016 at 11:36 am

    i dont have a hotspot shield helper driver…..and i use wifi….how do i fix it?? pls help

  4. zoyeb shaikh

    Nov 11, 2015 at 12:54 pm

    I have windows 10, i was using HOTSPOT SHIELD ELITE from last 15 days suddenly last night it stop working.when ever i run hotspot shield it just show me connecting all the time and after 10 min Error appears that is
    “” You may be on a network that requires authorization. Please authorize the connection, then click reconnect. “”
    i’m using cracked version of hotspot shield. if any one know how to solver this problem.

    • John G

      Mar 18, 2016 at 11:01 am

      Buy the full version!! Its a no brainer!!!

  5. zubair

    Feb 14, 2014 at 1:25 pm

    can u plz tell me what will i do on getting error 800 in vpn conectionn

  6. Nics

    Nov 22, 2013 at 6:24 pm

    No such thing as ‘local area connection’ in my control panel. Don’t know what to do…

    • Kannan

      Nov 23, 2013 at 8:12 am

      In Windows 7 and 8, go to Control panel, click Network and Sharing center – local area connection -property

  7. David

    Nov 21, 2013 at 5:16 pm

    I use HS. it’s good but i don’t know when i open fb it works too slow or it doesn’t work!!!???
    Plz guide me to solve this problem!!!

  8. Premnazir

    Mar 24, 2013 at 4:20 pm

    Hi Kannan, In my PC, the Hot Shield works even after one month. It is NOT paid version. It is very very slow, about 1/10 th of normal speed when using IE directly! Another difficulty is that the Realplayer downloader does NOT download anything (download progress bar will be blank), though the same downloader works normally on IE or Chrome (unprotected state). Pls offer any solution if possible. Thank you,

  9. Mong

    Jan 6, 2013 at 8:02 pm

    i’ve tried to install it but and error message with button abort,retry and cancel is popping out…is there a problem with my laptop?

  10. Anonymous

    Jan 3, 2013 at 3:37 am

    this website step 5 doesn’t show me where to refresh the icon

    • Kannan

      Jan 4, 2013 at 6:13 am

      Just use browser reload button or just press Enter key.

  11. ali

    Nov 5, 2012 at 4:38 am

    tanx good solution .

  12. sharat saxena

    Jul 12, 2011 at 7:33 am

    I m afraid it still does not work….I get the following message:

    To turn Hotspot Shield ON:

    Click on the shield icon in the icon tray
    and select “Connect/On”.

    When I try this process…..all it does is open a blank browser page…..

    Please help me.


    Sharat Saxena

  13. Mitch

    Dec 29, 2010 at 5:26 pm

    have had 3 problems with the hotspot shield…….1. I cannot log into my Yahoo Msger 2. I cannot get my emails from my domain name 3. I cannot log into Comcast caller ID for my PC…….as soon as I turn it off ( which is a pain) Everything starts working again…….please help!

  14. bebo

    Dec 14, 2010 at 11:30 pm

    i donno what’s wrong with it…. it doesn’t work

    i have windows vista and it was working very well

    but it stopped 🙁

  15. thx

    Nov 12, 2010 at 9:18 pm

    thx solution worked 4 me

  16. Mad Geek @beingPC

    Jun 10, 2010 at 3:41 pm

    Nice tutorial, will try to implement it on my PC

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